Support
Last updated September 29, 2026
Fastest help: text (205) 401-9121 or email support@collectem.us. We usually answer within a few hours, 7 days a week.
Contact us
- Text or call: (205) 401-9121
- Email: support@collectem.us
- Visit: 701 NW 5th Ave, Suite 1102, Fort Lauderdale, FL 33311. The customer entrance is on the rear driveway off NW 7th St.
- Instagram and Facebook: @collectemofficial
Orders and tracking
Sign in and tap Account (or "Your orders" on the website) to see every order, receipt and tracking update. No account? Use "Track an order" with your order number (it starts with CE-) and the email you used at checkout.
Shipping and pickup
- Orders placed before 2 PM ET ship the same business day, fully insured.
- Local pickup is free and usually ready in about an hour. We text you when it's ready; bring a photo ID.
Returns
If a card arrives damaged or isn't as described, text us within 7 days with photos and we'll make it right with a refund or replacement.
Mystery cards and the claw machine
Every mystery card you buy is a real card from our case, revealed by the claw. It waits in your vault until you ship it, pick it up or sell it back for store credit. Mystery cards can be paid by card or store credit and are available in the United States only. See the full mystery card rules and odds.
Your account
- Forgot your password: tap Sign in, then "Forgot password".
- Delete your account: sign in, open Account or "Your orders", scroll down and tap "Delete my account". Or text us and we'll do it for you.
- Privacy: see our Privacy Policy and Terms.