Privacy Policy
Last updated September 28, 2026
Collect'Em Store ("Collect'Em", "we", "us") runs the website collectem.us and the Collect'Em app for iPhone and Android. This policy explains what we collect, why, and the choices you have. Questions? Text or call (205) 401-9121, email support@collectem.us, or visit us at 701 NW 5th Ave, Suite 1102, Fort Lauderdale, FL 33311.
What we collect
- Account details: your email address and password (the password is stored encrypted by our login provider, and we never see it).
- Order details: your name, shipping or pickup details, phone number, what you bought, and your order history.
- Payments: card payments are handled by Stripe. We never receive or store your full card number. We keep a record of each payment and refund.
- Mystery cards and vault: the mystery cards you buy, the cards you get, your provably fair seeds, what is in your vault, cards you sell back, and your store credit balance.
- Location: the country and state your internet connection comes from, used only to check that mystery cards are allowed where you are. We don't use GPS or track your location.
- Device and usage information: basic technical data such as your browser or device type, pages viewed and error logs, used to keep the site working and secure.
- Things you choose to send us: messages, trade-in details and photos.
How we use it
- To take your order, charge your payment, ship it or hold it for pickup, and send you updates.
- To run the claw machine: record each purchase, keep your cards in your vault, and let you check that every result was fair.
- To manage store credit, refunds and customer service.
- To prevent fraud and keep your account secure.
- To follow the law, including tax and accounting rules.
We do not sell your personal information, and we do not use it for advertising across other companies' apps or websites.
Who we share it with
Only the service providers that help us run the shop, and only what they need:
- Stripe (payments), Supabase (our database and login), Vercel (website hosting), and our shipping label providers and carriers (USPS, UPS, FedEx) to deliver your order.
- Authorities, if the law requires it.
How long we keep it
We keep your account until you delete it. Order and payment records are kept for as long as tax and accounting law requires, even after an account is deleted.
Your choices
- Delete your account: sign in, open Account or "Your orders" and tap "Delete my account", or contact us and we will do it for you. Ship or pick up the cards in your vault and use your store credit first, because both are lost when the account is deleted.
- See or correct your information: contact us and we will help.
- Emails: every marketing email has an unsubscribe link. Order emails are sent as part of your purchase.
Age
You must be 18 or older to create an account and to buy mystery cards. We do not knowingly collect information from children under 13.
Security
We use secure connections (HTTPS), encrypted passwords and trusted providers. No system is perfect, so please use a strong password and tell us right away if you think your account has been misused.
Changes
If we change this policy we will update the date at the top. Big changes will be announced on the site.